The item is defective or doesn’t work, what shall I do?

Issues with Lamps and Led’s are quite uncommon but if something does go wrong with them, we’re here to help. Simply use the Customer Support page CONTACT section and select “The Item is defective or doesn’t work“, please give a brief description of the problem and we’ll be in touch to rectify the issue. The […]

How can I return an item?

If you have changed your mind about an order and wish to return it, Ledlam offers a 30 Days Return period in which to send back any unwanted items for an exchange, refund, or credit. Simply use the Customer Support page CONTACT section, select the option “I would like to return an item” from the […]

I have received a wrong item, what shall I do?

First of all, please accept our apologies for this situation. Simply use the Customer Support page CONTACT section and select “I have received a wrong item” option from the drop down list. Please write a few words to inform us of what has gone wrong and we’ll email you a.s.a.p  with instructions. Please don’t forget to […]

The parcel has not been received, what shall I do?

The majority of orders will be dispatched within 1-3 days of being made. Delivery takes 1-3 days but items can sometimes experience slight delays whilst in transit. To see the Estimated Delivery Date go to My Account > Orders > VIEW If your item is a day or two overdue, try not to worry too […]

How can I cancel an order?

If you’ve made a mistake placing an order, or just changed your mind about it, simply use the Customer Support page CONTACT section and select the “I would like to cancel an order” option and submit your request. You can find your order number in your My Account section, under “Recent Orders” or on your confirmation […]