The parcel has not been received, what shall I do?

The majority of orders will be dispatched within 1-3 days of being made. Delivery takes 1-3 days but items can sometimes experience slight delays whilst in transit.

To see the Estimated Delivery Date go to My Account > Orders > VIEW

If your item is a day or two overdue, try not to worry too much as it’s almost certainly on its way to you.

In the meantime, please check, as you may have received a ‘sorry we missed you’ delivery notice card. Alternately the package could have been left with a neighbour or somewhere on your premises.

If however, you are experiencing a much longer delay, you can use the Customer Support page CONTACT section and select ‘The parcel has not been received’ from the options menu and submit your request. We will look into the matter for you.