Customer Support

If you have any query, please select an option below and submit your request

Frequently Asked Questions

Why am I not receiving A Rated Bulbs

Rather than adding more plusses to the A class, the new letters have been “rescaled”, to a simpler A to G scale. It is worth noting, that although the energy efficiency rating may have changed (for example A+ to F), the energy efficiency of the product has not changed, only the letter to which it is designated.

Orders:Product Alternative

Due to ever increasing prices, supply and demand of product availability we reserve the right to supply alternative product equivalent to the standard of the item ordered.

What shipping options do you offer?

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We offer the following UK Mainland Shipping options.

Free Shipping on orders over £50

Free Shipping for G9, G4, R7S LEDs

Free Shipping for LED Panel Lights

Free Standard Delivery 4-6 Days: Free

Standard Delivery 2-4 Days: £3.98

Next Working Day Delivery: £8.99

Cut off time 5am weekdays

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International Shipping currently not available.

For more info please Contact

LED Bulbs are included for the lamps?

Selected light fittings with the LED Bulb included mark comes with a Free LED Light Bulb Set.

So you don’t need to look after led bulbs, they are all included for FREE!

more details…

What payment methods do you offer?

1. Debit or Credit Cards

Paying with card is Convenient and Secure.

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We use secure PayPal to processing your card payments. Payment is debited directly from your credit or debit card (VISA, MasterCard, Discover or American Express). The purchase amount gets reserved on the card when we receive your order. The card is then charged as soon as the goods have been shipped.

Please note: Some debit or credit cards might not be accepted by our shop. If there are any issues please contact Customer Support.

Your purchase transaction data is stored only as long as is necessary to complete your payment. It is secured and certified through world-class 256-bit SSL encryption. After that is complete, your purchase transaction information is deleted.
We do not store credit card details nor do we share customer details with any 3rd parties.

Check more information in our Privacy Policy


2. Paypal

Paying with PayPal is Simple, Quick and Secure.


Simply choose PayPal at checkout as your desired method of payment when placing your order, then follow the instructions. Log in to your PayPal account with your e-mail address and your PayPal password and confirm the payment. This way you don't need to fill out your details PayPal will fill out all of your information so make sure you select the correct delivery address before payment.


3. Apple Pay


Cashless made effortless.

Apple Pay is easy and works with the Apple devices you use every day. You can make secure purchases on with your iPhone, iPad or Mac. It’s simple, secure and fast. This way you don't need to fill out your details, after payment confirmation it will be filled out automatically so make sure you select the correct delivery address before payment.

*Require iPhone, iPad or Mac Computer with Apple Pay enabled.

Why the G4 or GU5.3 (MR16) bulb is flickering or not working at all?

GU5.3 (MR16) and G4 Bulbs usually works from 12 Volts. They need a transformer to convert the mains voltage 230V to 12V.

The flickering you are experiencing is usually down to incompatibility or loading issues with the transformer.

Answer a few questions so that we can help resolve this issue:

-What type of transformer are you using, Halogen (old type) or LED transformer?
-How many LED bulbs and how many Halogen bulbs connected to one transformer?

If you change your old transformer to a new LED transformer this will solve the issue, please check our LED Transformers.
If you have more bulbs connected, try the following:
Leave one original Halogen bulb in next to the LED’s.
This should help with the loading and usually the flickering will disappear.

If you still have issues please go to our Customer Support page CONTACT section and send us a message with details. We will help you to find a solution.

The item is defective or doesn’t work, what shall I do?

Issues with Lamps and Led’s are quite uncommon but if something does go wrong with them, we’re here to help. Simply use the Customer Support page CONTACT section and select “The Item is defective or doesn’t work“, please give a brief description of the problem and we’ll be in touch to rectify the issue. The warranty is a manufacture one and not Ledlam, we will try to make a simple resolution.

How can I return an item?

If you have changed your mind about an order and wish to return it, Ledlam offers a 30 Days Return period in which to send back any unwanted items for an exchange, refund, or credit. Simply use the Customer Support page CONTACT section, select the option “I would like to return an item” from the list, and Submit your request.

We will contact you. Please be patient, processing the returns sometimes takes 5-10 days.

Once the package has been received by us, we will process the return for an exchange/refund/credit.

For more information please check our Returns Policy.

I have received a wrong item, what shall I do?

First of all, please accept our apologies for this situation. Simply use the Customer Support page CONTACT section and select “I have received a wrong item” option from the drop down list. Please write a few words to inform us of what has gone wrong and we’ll email you a.s.a.p  with instructions. Please don’t forget to provide your order number with the message, as this will help us deal with the issue quickly.

The parcel has not been received, what shall I do?

The majority of orders will be dispatched within 1-3 days of being made. Delivery takes 1-3 days but items can sometimes experience slight delays whilst in transit.

To see the Estimated Delivery Date go to My Account > Orders > VIEW

If your item is a day or two overdue, try not to worry too much as it’s almost certainly on its way to you.

In the meantime, please check, as you may have received a ‘sorry we missed you’ delivery notice card. Alternately the package could have been left with a neighbour or somewhere on your premises.

If however, you are experiencing a much longer delay, you can use the Customer Support page CONTACT section and select ‘The parcel has not been received’ from the options menu and submit your request. We will look into the matter for you.

How can I cancel an order?

If you’ve made a mistake placing an order, or just changed your mind about it, simply use the Customer Support page CONTACT section and select the “I would like to cancel an order” option and submit your request.

You can find your order number in your My Account section, under “Recent Orders” or on your confirmation email what you should have received after purchase.

Orders usually are shipped after 1 pm daily. Any cancellation requests received before 1 pm on orders placed the same day or night before could be canceled and refunded on the day of request.

Requests made after 1 pm for orders that were placed on that day or before the day will have probably already shipped so we cannot guarantee cancellation. We will email you with details on how to return the package and receive a refund.

What is CRI (Colour Rendering Index)?

Color Rendering Index (CRI) is the measurement of how colors look under a light source when compared with sunlight. The index is measured from 0-100, with a perfect 100 indicating that colors under the light source appear the same as they would under natural sunlight.  The incandescent lamps are having a CRI of 100.

Typical LED light sources have about 70+ CRI. LED lights with a CRI that is measured greater than 80+ are considered to be more than acceptable for most applications. Lights with a CRI that is measured greater than 90+ is generally considered “High CRI” lights.

All of the Ledlam LED light sources are having a CRI between 80-90. They can be used in many applications, they are rendering the colours correctly.

Ledlam CRI visual comparison 70 vs 80

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Our customers are happy, because we care!

They says we provide excellent customer support and after sales service.

Do you need help?

If you need technical advice or if you have any questions, you can use the

Online Chat


send a message

We are always happy to help.

For more information please go to Customer Support Page.

Raymond J

I can't think of any way the service I received could be bettered. I had emailed for advice and got such a swift response that I placed an order immediately and received it in remarkably short time.

Michael F

Very good products at reasonable prices. The speed of service is excellent and ordered items arrive very quickly. I would highly recommend Ledlam for the purchase of your LED light bulbs.

Pierre L

The service was excellent and the product exactly what I wanted. I LOVE the fact that you use PayPal and do NOT ask for all our personal information anyway. I have you bookmarked for future purchases.

Nik R

Products are very price competitive, the ordering online was simple and the items were delivered promptly. What's not to like?

Bruce W

3rd time I’ve ordered through Ledlam, each time good fast delivery service and well packaged.

Ron A

Perfect service and excellent products so no improvement needed. I'll have no hesitation in recommending to friends and family.