RETURNS POLICY

30 Days Money back Guarantee.

If you are not happy with your lamp or even just want a refund, you can send the item back in original packaging within the 30 days period.

No Hassle, Simple, Easy!

We can offer an exchange a refund or credit.

Our policy lasts 30 days. If 30 days have gone by since your purchase, you can still send the items back in original packaging. If you require an exchange we will charge additional postage cost to send the exchange out. If you require a refund we need to deduct the postage cost (min. £2.99) from the refund even if your postage cost was free.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase or invoice number.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or not in its original undamaged packing.

Any item that is returned more than 30 days after delivery.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded only credited.

HOW TO APPLY

Go to our customer support page https/ledlam.lighting/customer-support and follow the instructions or send us an email to info@ledlamlighting.co.uk with related details.

We can’t take return requests by phone.

SHIPPING

To return your product, you should post your product to:

Ledlam UK Ltd.

Unit 17. Willan Industrial Estate,

Vere Street

Salford

Manchester

M50 2GR

United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

We recommend to use www.parcel2go.com parcel delivery service.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS / EXCHANGE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund / exchange.

If you are approved, then your refund / exchange will be processed. If you requested a refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you requested an exchange we will send you a required exchange according to your request.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ledlamlighting.co.uk

Replacements

We only replace items if they are damaged during transportation or they are got defective within the warranty period.

HOW TO APPLY

Go to our contact page https://ledlam.lighting/customer-support select the relevant option from the list and send us a message with related details or send us an email at info@ledlamlighting.co.uk with related details.

We can’t take replacement requests by phone.

We will contact you as soon as possible.

SHIPPING

To return your defective or damaged item, you should post to:

Ledlam UK Ltd.

Unit 17. Willan Industrial Estate,

Vere Street

Salford

Manchester

M50 2GR

United Kingdom.

We offer a free returns service for 1 year after the original purchase date, to provide a hassle free experience.

If the item warranty period within the first year we will send you a prepaid postage label what you need to print and attach to the parcel, then take the package to the Post Office and send it to us.

You will be responsible for paying for your own shipping costs for returning defective item if the item warranty period over the first year. Return shipping costs are non-refundable.

We recommend to use www.parcel2go.com parcel delivery service.

REPLACEMENT

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.

If you are approved, then we will send a same replacement or equal alternative for free or if we can’t supply the item we will offer a refund.

LATE OR MISSING REPLACEMENTS

If you haven’t received any message or the replacements after 5 days when you reported please contact us at info@ledlamlighting.co.uk

This return policy is published by

Ledlam UK Ltd.

Unit 17. Willan Industrial Estate,

Vere Street

Salford

Manchester

M50 2GR

United Kingdom

Registered in England and Wales under company number 8724099.

This return policy was last reviewed in August 2018.