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Thanks for shopping at Ledlam.lighting.com. If you are not satisfied with our product. We’re here to help you.

Returns Process

We have 14 Days returns policy from the date you received it.

The item must be unused and in the same condition that you received it.

The item must be in the original packaging.

The item needs to have the receipt or proof of purchase From Us.

Shipping for Returns

You will be responsible for paying for your own shopping costs for returning your items unless it is damaged or incorrect

Damaged/Wrong Products

In the event that you receive a damaged or incorrect product, please contact us immediately for further instructions.

We will address such issues on a case-by-case basis but will ensure we reach a satisfactory solution.

Exchanges

We only exchange goods if they are defective or damaged. If you need to exchange it for the same item, email us for exchange procedures.

Restocking Fee

We do not charge any restocking fee on returns.

Refund Process

To initiate the refund process please contact us Through our Contact Details

Once we receive your item, we will inspect it and inform you that we have received your returned item.

We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain number of days, depending on your card issuer’s policies.

If you have questions. Feel free to reach out to Us

CONTACT INFORMATION

Email: support@ledlam.lighting.com

Phone Number: +44 07808 240908

Address: 120 Fleet Street London EC4A 2BE, UK