How long do I have to return an item?
You can return most unused and unopened items within 14 days of delivery.
What if my item is damaged or faulty?
If your item is damaged, defective, or incorrect, you can return it within 14 days of delivery for a full refund or exchange, including original delivery charges.
Who pays for return shipping?
You are responsible for the cost of returning the items to Ledlam Lighting. We recommend using a tracked delivery service for your return.
How long will it take to get my refund?
Once we receive your returned item and verify it meets the return conditions, we will process your refund within 120 business days. The refund will be issued to the original payment method used for the purchase.
What if I lose my receipt?
We can still process your return without a receipt if we can locate your order using your email address or phone number.
Can I return an item I bought on sale?
Yes, you can return most sale items within 14 days of delivery, following the same conditions as our return policy.
I accidentally ordered the wrong item. Can I return it?
Yes, you can return an incorrect item within 14 days of delivery for a full refund or exchange, including original delivery charges.
What if I need help with my return?
Our friendly customer service team is here to help! Please contact us by email at support@ledlam.lighting.com for any questions about your return.